Dear Valued Customer,
Thank you for choosing to partner with us. Payment is a crucial step in establishing a successful partnership. To ensure a smooth transaction and adhere to international trade practices, we have established the following payment terms in accordance with the Incoterms® 2020 rules.
Upon receipt of 100% advance payment, we will immediately arrange for production and ensure on-time delivery. This term applies to all customized product orders.
The following payment schedules apply based on the selected Incoterms:
If the Buyer appoints the freight forwarder, we require 100% of the order amount to be paid in full before the goods are delivered to the appointed agent. The payment schedule is a 50% deposit to initiate production and the 50% balance paid before shipment.
For orders exceeding US$50,000, we may accept an Irrevocable L/C at Sight issued by an internationally reputable bank, subject to mutual agreement.
All L/C terms must be confirmed by us in writing beforehand. The allocation of bank charges must be separately agreed upon in the contract.
Overdue Payment: If the balance payment is not made within the agreed period, we reserve the right to suspend the shipment. If the balance remains unpaid for 30 calendar days after the original due date, we may consider the Buyer to be in default and cancel the order. The deposit paid is non-refundable, and we reserve the right to claim for any resulting losses.
Confirmation of Terms: Specific payment terms for all orders will be detailed in the Proforma Invoice (PI). Once the Buyer signs and confirms the PI or pays the deposit, it shall be deemed that the Buyer has agreed to and accepted these payment terms.
We are committed to being your trustworthy, long-term partner. Should you have any questions or wish to discuss more flexible payment solutions, please do not hesitate to contact us via email at [email protected] or speak with your dedicated sales representative.
Answering your questions, alleviating your payment concerns, and ensuring a smooth and secure cooperation
Since the global economic fluctuations intensified in 2023, we shifted towards focusing on stable operations. Ensuring the stable operation of our factories is essential to guarantee on-time delivery for all orders. If a factory encounters issues due to excessive fake orders, it could affect the order quality of other customers, or even result in undelivered goods, causing significant losses to other clients.
To protect the interests of all customers, our cooperating factories implemented a "deposit before production" policy starting from January 1, 2024. This measure ensures that factories have sufficient working capital to maintain stable operations, ensuring that every order is delivered on time and avoiding systemic risks caused by the actions of a few customers.
The shelf life of RTV-2 silicone raw materials is limited, and over time, the materials may thicken (a natural property of the product). Since each customer’s product specifications differ, if customers who haven’t paid the deposit delay or cancel their orders, the factory might need to transfer aged products to other customers. This not only increases the factory's management costs but also potentially affects other customers' interests. This is an important consideration when we evaluate our partner factories.
If the deposit is not paid on time, we will not be able to start production, and the order delivery will be delayed accordingly. Additionally, if the deposit is not paid by the agreed date and the market price of raw materials increases, a new contract may need to be signed.
For overdue balance payments that exceed the notified deadline, we will consider it as abandonment of goods, and we will handle the goods ourselves to avoid incurring large costs at the port, preventing further complications.
Note: Since international payments usually take a few days to process, we base the payment confirmation on the actual receipt time by our company. The payment slip provided by the customer serves only as a notification and is not considered the final confirmation.
Once your payment is made, we will provide transparent order tracking. You can request on-site photos of the production process at any time or connect with our team via video call to monitor the progress. After delivery, we will provide a complete tracking number or other related documents to ensure that you can always stay updated on the shipping status.
Multiple Payment Options for Smooth Cooperation
Telegraphic Transfer (T/T), or wire transfer, is a universally accepted international payment method, especially suitable for large-value transactions. The buyer remits funds directly from their bank to the seller's account.
We have partnered with renowned third-party payment platforms to provide secure, efficient, and compliant payment solutions for B2B transactions, especially suitable for small to medium-sized cross-border trade payments.
Digital payments offer a convenient and instant method for small-value global payments and quick settlements. We have enabled several popular digital payment tools.
We have stores on several well-known e-commerce platforms. You can complete your payment directly through these platforms and enjoy the secure transaction protection they provide.
Important Reminder: To prevent fraudulent use of our company's name, please verify the latest receiving account information on our website or confirm with our team before making a payment.
We have established a standardized service process and have a dedicated team to keep you up to date from start to finish.
Discuss project requirements and select suitable products.
Provide quotation, packaging, transportation and other solutions.
Test our products and services with sample orders.
Negotiate the payment method according to the order.
Make proforma invoice according to purchase order.
Production according to order requirements on time and quality.
Transport the goods to the place designated by the customer.
Listen to feedback and provide product solutions.