1. Regarding Payment
Custom molds require payment of fees before starting the order. As the molds are customized and cannot be resold to other customers, once the order is confirmed, changes or cancellations will not be possible.
2. Disclaimer for Molds
Please note that our custom silicone molds are handmade, and as such, minor imperfections may be present such as surface bubbles, untrimmed excess silicone, or unevenness. These imperfections do not affect the final outcome of your product. Additionally, we do not provide exchanges or refunds due to demolding difficulties, as demolding is a skill that requires patience and practice, and is not considered a defect. We also do not provide exchanges or refunds for damages caused by use or lack of maintenance.
3. Package Lost/Damaged
If your package is lost or damaged during transit, please notify us immediately so that we can initiate a claim with the shipping carrier. To process a claim for damaged items, we will need photos of the product and its packaging, as well as the shipping label. If a package is marked as delivered by the carrier but cannot be located, we cannot guarantee a refund, as we do not provide insurance for packages that are not confirmed lost in transit. We are not responsible for any delays, address errors, or theft that occur after the package has been shipped. If your package is delayed, we will do our best to assist you. However, as delays are beyond our control, we cannot provide a refund or replacement unless the carrier officially declares the package as lost.