Our shipping solutions simplify the process of getting your products to their destination. From logistics to tracking, we offer comprehensive solutions to ensure your shipments arrive on time and in perfect condition. Let us take the hassle out of shipping with our easy and reliable solutions.
Tip: For more information on the Incoterms® 2020 rules, you can access the official website of the ICC .
Our goods are packaged and shipped from Dongguan City, Guangdong Province, China. If you have a freight forwarder in China, we can also deliver the goods to your designated warehouse.
We can ship products to almost every country. For countries with special import regulations, we have established strong partnerships with transportation companies that have customs clearance capabilities to ensure the safe and smooth arrival of your goods.
We provide air freight (such as FedEx), sea freight, and railway transportation services to meet the needs of different customers. Based on the nature, quantity, and urgency of the goods, we will recommend the most suitable mode of transportation.
Yes, we can provide door-to-door transportation service. For specific costs and service details, please contact our customer service team, and they will provide you with detailed plans and quotations.
The shipping time depends on the shipping method and the destination. Generally, air freight takes 5-10 days, sea freight takes 20-40 days, and railway transportation takes 15-25 days. The specific time may vary depending on the actual circumstances.
The shipping cost is primarily calculated based on the weight, volume, shipping method, and destination of the goods. Since our products are liquid chemicals, air freight prices are higher compared to regular cargo.
In addition to the basic shipping cost, international shipping may incur additional fees such as destination country's customs duties, import taxes, port charges, and customs clearance fees. The specific fees depend on the regulations of each country, so please familiarize yourself with the relevant information before shipping.
Import duties are calculated based on the customs policies of the destination country and the product's name and HS code (silicone rubber, 3910000000). We recommend that customers familiarize themselves with the relevant regulations before shipping or consult local customs brokers.
Typically, the required documents include Material Safety Data Sheets (MSDS), Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, ASEAN Certificate of Origin (FORM E), and other documents. The specific document requirements depend on the regulations of the destination country.
After shipment, we provide cargo tracking services. Customers can use the provided waybill number to track the status of their goods on the official website of the shipping company in real-time.
If there is a delay in the transportation process, we will notify you promptly and actively coordinate with the shipping company to resolve the issue. At the same time, we will provide alternative solutions to minimize the impact of the delay on you.
If your goods are damaged or lost during transportation, please contact our customer service team immediately. We will assist you in filing an insurance claim and coordinate with the shipping company to resolve the issue. You will need to provide detailed information and supporting evidence (such as photos or videos) of the damage or loss.
If you have any questions or need further information, please feel free to contact our customer service team. We are dedicated to serving you.